Terms & Conditions
By using the services of Cordelie Travel Services (“the Agency”), the traveler agrees to the following terms and conditions. Please read them carefully.
1. Definitions
“Traveler” refers to any person who books travel services through the Agency. “Supplier” refers to any third-party provider of travel services including airlines, hotels, cruise lines, tour operators, and transportation companies.
2. Traveler Obligations
The Traveler is responsible for ensuring that all information provided to the Agency is accurate and complete. The Traveler must verify all travel documents, including passports, visas, and health documentation.
3. Suppliers
The Agency acts as an intermediary between the Traveler and Suppliers. Suppliers’ own terms and conditions apply to all bookings.
4. Travel Risk & Insurance
The Agency strongly recommends that all travelers purchase comprehensive travel insurance. The Agency is not responsible for losses due to trip cancellation, interruption, delay, or medical emergencies.
5. Personal Information
The Traveler consents to the collection and use of personal information as necessary for the arrangement of travel services, in accordance with our Privacy Policy.
6. Social Media
The Agency may use photos and testimonials shared by travelers on social media for promotional purposes unless the traveler opts out in writing.
7. Pricing & Inclusions
All prices are subject to change until full payment is received. Quoted prices include only those services expressly stated in the itinerary.
8. Payment
Deposits and final payments are due as specified at the time of booking. Failure to make timely payments may result in cancellation of the booking.
9. Credit & Debit Cards
The Agency accepts major credit and debit cards. A processing fee may apply to certain transactions.
10. Chargebacks
Travelers who initiate a chargeback dispute will be responsible for all costs incurred by the Agency in responding to the dispute.
11. Changes, Cancellations & Refunds
Changes or cancellations are subject to the Supplier’s terms and may incur fees. The Agency’s service fees are non-refundable.
12. No Shows
No-show penalties are determined by the Supplier and are the responsibility of the Traveler.
13. Accommodations
Room assignments and specific requests are subject to availability and at the discretion of the accommodation provider.
14. Air Travel
Airline tickets are subject to the carrier’s terms and conditions. The Agency is not responsible for flight changes, cancellations, or delays.
15. Traveler Conduct
Travelers are expected to conduct themselves in a manner that does not disrupt the enjoyment of other travelers or the provision of services.
16. Disabilities & Special Needs
Travelers with special needs should notify the Agency at the time of booking to ensure appropriate arrangements can be made.
17. Food Allergies
Travelers with food allergies must inform the Agency and all service providers directly. The Agency cannot guarantee allergen-free environments.
18. Risk Activity
Participation in adventure or risk activities is at the Traveler’s own risk. The Agency is not liable for injuries or damages resulting from such activities.
19. Illness & Injury
The Agency is not responsible for medical expenses, illness, or injury occurring during travel.
20. Baggage & Personal Items
The Agency is not responsible for lost, stolen, or damaged baggage or personal items.
21. Passports, Visas & Medical Documentation
It is the Traveler’s responsibility to ensure they have all required travel documents. The Agency is not liable for entry denial due to inadequate documentation.
22. Traveler Identification
Names on bookings must match government-issued identification exactly.
23. Pandemics, Epidemics & Travel Advisories
The Agency monitors travel advisories but is not liable for disruptions caused by health emergencies or government actions.
24. Criminal Records
Travelers with criminal records may be denied entry to certain countries. It is the Traveler’s responsibility to verify entry requirements.
25. Restricted Products & Materials
Travelers must comply with all applicable laws regarding restricted items and substances.
26. Hazardous Materials
Travelers must not transport hazardous materials in violation of applicable regulations.
27. Limitation of Liability
The Agency’s liability is limited to the service fees collected. The Agency is not liable for acts or omissions of Suppliers.
28. Indemnity
The Traveler agrees to indemnify and hold harmless the Agency from any claims arising from the Traveler’s actions or failure to comply with these terms.
29. Force Majeure
The Agency is not liable for failure to perform due to circumstances beyond its reasonable control, including natural disasters, war, terrorism, epidemics, or government actions.
30. General
These terms are governed by the laws of the State of Colorado. Any disputes shall be resolved in the courts of Colorado. If any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.
Last updated: February 2026
Questions? Contact us at sales@cordelie.com or call 720-779-3000.
